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Yeung, R. (2008-05-01). Rising Passenger Expectations for Reliable Operation. In Moving Millions: The Commercial Success and Political Controversies of Hong Kong's Railway. : Hong Kong University Press. Retrieved 21 Sep. 2021, from https://hongkong.universitypressscholarship.com/view/10.5790/hongkong/9789622098824.001.0001/upso-9789622098824-chapter-10.