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Professional CommunicationCollaboration between Academics and Practitioners$
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Winnie Cheng and Kenneth C. C. Kong

Print publication date: 2009

Print ISBN-13: 9789622099654

Published to Hong Kong Scholarship Online: September 2011

DOI: 10.5790/hongkong/9789622099654.001.0001

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PRINTED FROM HONG KONG SCHOLARSHIP ONLINE (www.hongkong.universitypressscholarship.com). (c) Copyright Hong Kong University Press, 2022. An individual user may print out a PDF of a single chapter of a monograph in HKSO for personal use.date: 27 January 2022

Improving the Quality of Governmental Documents: A Combined Academic and Professional Approach

Improving the Quality of Governmental Documents: A Combined Academic and Professional Approach

Chapter:
(p.172) (p.173) 10 Improving the Quality of Governmental Documents: A Combined Academic and Professional Approach
Source:
Professional Communication
Author(s):

Jan Renkema

Publisher:
Hong Kong University Press
DOI:10.5790/hongkong/9789622099654.003.0010

Although governmental miscommunication is not necessarily more common than miscommunication experienced in health care or law, governmental problems with bureaucratese and officialese are more significant, since official documents become available to all members of the society. As such, several efforts have already been made for redesigning governmental letters and forms and plain-language movements and other such actions are attributed with increased popularity. However, these efforts at plain language have proven to be generally disappointing. This chapter presents a framework that can be used in making all governmental letters and forms available and readable to all citizens. It first provides an explanation regarding document quality and document design in governmental communication and illustrates how these are applied in research.

Keywords:   governmental miscommunication, research, governmental forms, framework, plain language, official documents, document quality, document design

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